Privacy Policy
Last updated: February 14, 2026
1. Introduction
Welcome to Medacles ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.medacles.com and use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and other contact details you provide when creating an account or contacting us.
- Health Information: Medical history, appointment details, and other health-related data necessary to provide our services.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies & Tracking: We use cookies and similar technologies to enhance your experience and gather analytical data.
- Third-Party Data: Information received from third-party services such as Google OAuth when you choose to sign in using external providers.
3. How We Use Your Information
- To provide, operate, and maintain our services
- To improve, personalise, and expand our services
- To communicate with you, including for customer service and support
- To send appointment reminders and follow-up communications
- To process transactions and manage billing
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Healthcare Providers: To facilitate appointments and care coordination
- Service Providers: Third-party vendors who assist us in operating our platform (e.g., hosting, analytics, communication services)
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@medacles.com.
8. Third-Party Services
Our platform may integrate with third-party services including Google APIs. When you use these integrations, your data may be processed according to the respective third party's privacy policy. We encourage you to review their policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@medacles.com
Website: www.medacles.com